Thanks for answering, but yes - I've done everything by the book but the scanner won't work. I get the message 'An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again'. Hp Service Manuals For Printers on this page. I've got the right cable, installed in exactly the way the instructions say (plus uninstalling). I've got the 5 icons up which I'm supposed to have in the HP Director.
HP PSC 1200 won't scan with VISTA Go out to hp.com support and click on downloads and see if they have an updated download for vista on your machine. Aug 05, 2008 Office Equipment & Supplies.
I've updated drivers, etc, etc, etc. The scanner still won't talk to WindowsXP.
This is my 2nd 3 in 1 (Lexmark being the first) and no probs UNTIL WindowsXP (Professional). I've been to different forums but the general consensus seems to be that WindowsXP is riddled with problems like this. Although not particularly technical, I can do the basics (as I think of them), like installing, updating drivers, etc. I wouldn't be able to build a PC though!! I have constantly kind of the same problem with HP OfficeJet Pro 1150C. I am running 3 laptops with Win XP (2 XP Prof and 1 XP home.same problem with all of them!). HP is either unwilling or unable to update the drivers so that they are working with the constant WinXP updates!
Their website gives you only gobbledygook answers, if at all. It helped a little bit to uninstall the printer completely and reinstall it. Should you still have warranty, call HP,give them hell and/or return the printer; they are presently loosing their prime position in the printers market and are, hopefully, eager to get it back! Thanks for replying. I've currently uninstalled the psc with the aim of reinstalling again over the weekend. I'll try your suggestions (and what you said about part of the scanner working because to print it has to scan, etc) made a lot of sense to me believe it or not! It helps a novice to understand more about how things work (or don't).
I'm really not impressed with WindowsXP though. I didn't have any problems like this with 2000 I have to say. Canon Mg3100 Series Scanner Software. Game Touchscreen Di Hp Samsung Champ. I have been to HP's site and tried updating drivers but still the problem persists. However, let's have one more go before I open the window.! Hi, The answer to this problem is on an obscure location of the PC Corporate Support pages.
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